Respectful Writing

Why Isn’t Policy Drafting a Professional Competency?

When it comes to the skill of policy drafting, we have a serious training gap. We can contrast our situation...

No Need to Word Your Corporate Policies More Harshly than the Penal Code

I often come across policies that read something like this: "Employees must answer every question before submitting request forms. Incomplete...

Antiquated Policy Wording: The Problem with “Should”

This is the final article of a four-part series on drafting requirements in corporate policies, looking at the problems of...

Antiquated Policy Wording: The Problem with “May”

This is the third article of a four-part series on drafting requirements in corporate policies, looking at the problems of...

Antiquated Policy Wording: The Problem with “Must”

This is the second article of a four-part series on drafting requirements in corporate policies, looking at the problems of...

Antiquated Policy Wording: “Must,” “May,” and “Should”

This is the first article of a four-part series on drafting requirements in corporate policies, looking at the problems of...

How to Ask Your Customers to Wear a Mask

To stem the spread of the new coronavirus, Costco now requires all customers to wear a mask. No doubt many other...

Good Policy Statements Don’t Micro-manage

Instructions in a policy statement that amount to micro-management confuse rather than clarify the requirements. I’m sure you’ve seen them...

Have You Considered Tone of Voice?

When we review an administrative or operational policy to see if it needs updating, what do we look for? Too...

Transcript of Video Perfect Policies How to Write Rules

When I was a little boy we would sit around the dinner table and my parents had a rule: If you...

All articles in this blog are available for use under a Creative Commons Attribution 4.0 International License.