RULES: Powerful Policy Wording to Maximize Engagement

RULES: Powerful Policy Wording to Maximize Engagement, by Lewis Eisen, International Edition

3ème édition disponible aussi en français

"RULES is a masterpiece and it’s helping to make the world a little better each day"

~ Stuart Wedge, Founder, Policy Wizard Security Policy Training

Available in both print and electronic versions from your favourite bookstore.

This book re-imagines rule-making for the modern landscape.

Does the tone of your organization's rules sabotage their effectiveness? Whether you are posting a single rule on a sign or drafting an extensive series of policies and standards, unintentional negative messages conveyed by your wording can undermine your goals without you even realizing it.

This book re-imagines rule-making for the modern landscape, embedding respect into written statements. Even strict, non-negotiable requirements can be crafted in a way that garners maximum engagement, replacing outdated authoritarian tactics with a more respectful approach.

In RULES, you'll discover a fresh, engaging way to:

Identify unintended negative messaging that distorts your intentions
Organize and structure policies, standards, and supporting documents to reduce redundancy and expedite development and approval
Craft clear, succinct statements that convey respect and foster cooperation
Align your rules with corporate values to minimize resistance.

On this approachable, reader-friendly journey, you’ll learn how your rules are perceived by others and how respectful wording promotes compliance. With competition for corporate talent fiercer than ever, organizations can't afford to ignore the damage caused by negative language and a disrespectful tone of voice. This innovative approach will go a long way to garnering support for your initiatives and moving your objectives forward. It has been adopted by both for profit and not-for-profit organizations around the world.

Table of Contents
Detailed Table of Contents

Foreword to the International Edition, by Bill Morey, Global Information Management, ORACLE
Foreword by Carol Ring, CEO Culture Connection
Preface

Introduction

PART I Rules in Context

Ch 1 The Traditional Approach

Ch 2 Evolving Trends

Ch 3 The Basics

Ch 4 Policy and Corporate Culture

Ch 5 Stakeholders

Ch 6 The Documentation Landscape

Ch 7 Policy Governance

Ch 8 Enforcement

PART II Internal Authorities

Ch 9 Internal Authorities

Ch 10 Policies

Ch 11 Standards

Ch 12 Procedures

Ch 13 Breaking Down Silos

Part III Drafting

Ch 14 Drafting Principles

Ch 15 Drafting Techniques

Ch 16 Must, May, and Should

Ch 17 Packaging

Ch 18 Terminology Management

Part IV Values-based Policy

Appendices
Postscript

Read the full Chapter-by-Chapter Guide RULES 4.0 Executive Summary

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