Articles

All
  • All
  • Clear Writing
  • Concise Writing
  • Culture
  • Policy Enforcement
  • Respectful Writing
  • Samples
  • Videos

Sample #8: Roles vs Responsibilities

ROLES and RESPONSIBILITIES are *not* the same thing. A role is a position that can be assigned to different individuals...
Samples

Sample #9: Setting a Standard

Instead of focusing on telling people what to do, a more respectful approach is to tell people what a good...
Samples

Sample #10: Website Tech Approach

Web site tech requirements have a tone of voice, too. Do yours sound dictatorial or respectful?   All articles in...
Samples

Sample #11: Policies with Respectful Language

Is respectful language on your radar during policy review?   All articles in this blog are available for use under...
Samples

Sample #12: Review Your Wording for Tone

We react against aggressive rules instinctively, but do we know why? In this example, courtesy of the City of Ottawa,...
Samples

Sample #13: Use of “May” in Policy Drafting

"May" is one of the most ambiguous terms used in policy documents. Take the "may" challenge and look at how...
Samples

All articles in this blog are available for use under a Creative Commons Attribution 4.0 International License.