- Clear Writing
- Concise Writing
- Policy Enforcement
- Respectful Writing
Sample #12: Review Your Wording for Tone
We react against aggressive rules instinctively, but do we know why? In this example, courtesy of the City of Ottawa,...
Sample #13: Use of “May” in Policy Drafting
"May" is one of the most ambiguous terms used in policy documents. Take the "may" challenge and look at how...
Sample #14: Alternatives for “Must”
People reach for "must" to show that a particular condition is invariable, but that "must" only makes the statement sound...
Sample #15: The Phrase “No Exception”
After police officers stop a speeding car, they question the driver and usually issue a ticket. But if the officer...
Sample #16: Writing SMS Messages
SMS messages are always tricky because of the character limit. You try to strike a balance between brevity and clarity,...