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Sample #2: Procedure vs Checklist

Distinguishing a procedure from a policy or standard is easy: a procedure has a beginning, an end, and sequential steps....
Samples

Sample #3: “Must” is NOT clear

No, "must" is *NOT* clear (contrary to popular belief). People reach for "must" to indicate that something is strict, but...
Samples

Sample #4: Policy vs Signage

Policy and signage are different. Policy RECORDS the decision on a given point; signage COMMUNICATES that decision to employees and...
Samples

Sample #5: The Bossy vs Helpful Format

Here's another example where an organization — in this case, a government social service — has used "must" to indicate...
Samples

Sample #6: Policy vs Guidance

Be respectful of your decision-makers' time. Approving a policy demands their review, thought, discussion, and enquiry before making a decision....
Samples

Sample #7: Drafting with Respectful Language

Time limits are common in a variety of procedures documents, but there's a respectful way to communicate them, as shown...
Samples

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