Lewis S Eisen

Using Different Titles for Policy Instruments

The titles given to both the authorities and the guidance documents must be consistent if they are to be understood....
Clear Writing

Do your policies contain policy?

Well-written policies contain statements of policy, not advice. The distinction is critical: employees who are in breach of policy risk...
Concise Writing

Wording Policies Respectfully (2)

Good policies statements are clear, succinct, and respectful of the people they are intended to govern. A confrontational or dictatorial...
Respectful Writing

Shorten Your Policies, Part 1

One reason many policy instruments are overly long is that they contain all kinds of statements that are not policy...
Concise Writing

Let’s Eliminate ‘And/Or’ Forever

Good policies are written clearly. Clear writing never contains the portmanteau 'and/or.' 'And/or' is the poster child for unclear meaning. It's...
Clear Writing

Drafting Policies or Guidelines? Dump the Doublets…

Good corporate policy statements are clear and succinct. No doubt you've come across more than one corporate rule written in this style: Applicants who...
Clear Writing

Write Your Rules Without Shouting #1

Rules can be written respectfully. A example of a clear, respectful rule is the following: ”Business hours run from 9:00...
Respectful Writing

Wording Policies Respectfully (1)

© 2016 Lewis S. Eisen The language you choose when you set administrative policies and rules for your employees provides...
Respectful Writing

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