Lewis S Eisen, Author at Lewis Eisen • Page 2 of 7

Be respectful of your decision-makers' time. Approving a policy demands their review, thought, discussion, and enquiry before making a decision....

Time limits are common in a variety of procedures documents, but there's a respectful way to communicate them, as shown...

ROLES and RESPONSIBILITIES are *not* the same thing. A role is a position that can be assigned to different individuals...

Instead of focusing on telling people what to do, a more respectful approach is to tell people what a good...

Web site tech requirements have a tone of voice, too. Do yours sound dictatorial or respectful? All articles in...

Is respectful language on your radar during policy review? All articles in this blog are available for use under...

We react against aggressive rules instinctively, but do we know why? In this example, courtesy of the City of Ottawa,...

"May" is one of the most ambiguous terms used in policy documents. Take the "may" challenge and look at how...

People reach for "must" to show that a particular condition is invariable, but that "must" only makes the statement sound...

After police officers stop a speeding car, they question the driver and usually issue a ticket. But if the officer...