Policies worded for
stronger engagement

The tone of your policies may be undermining the trust, cooperation, and compliance you are trying to earn from your employees.

Sound policies advance the agenda of leadership, survive scrutiny from regulators, and earn the engagement of the people they govern. Whether the organization is updating its security procedures or building a framework for governing AI, getting there requires the ability to recognize and address weaknesses that undermine policy design.

A 180° Shift in Perspective

If you come from a traditional policy-writing background — using ISO-style “shall” and “may” drafting — parts of this approach may feel counterintuitive at first. That’s understandable. For many experienced practitioners, the Perfect Policies™ approach involves a fundamental shift in how policy language is framed.

It challenges long-standing assumptions about how authority is best expressed in policy language and what kind of tone produces the strongest compliance.

Learn more about why policies fail and what makes a policy sound.

Join the next Policy Drafting Workshop
December 7 to 10, 2026

Drafting Policies for Maximum Buy-In

See how this approach performs in practice: Security Policy Case Study.

quote-blue
“The most valuable workshop I’ve attended in years.”
 
~ Vicki Willis, Fire and Police Pension Association of Colorado, Denver CO

Lewis Eisen in Action

Rules can be strict, yet worded respectfully. Watch Lewis deliver a talk on the downside of badly-worded policy statements and why we need to avoid them.

International Speaker and Workshop Facilitator combining the fields of Law and Policy Drafting

Professional, high-quality programming live either in personal or virtual. Espeakers® Certified Virtual Presenter. Sessions may be eligible for continuing education credit from these organizations

ARMA International
AIIM International
Human Resources Professionals Association
Project Management Institute
Institute of Certified Records Managers

Speaking

Engaging keynote speeches and breakout sessions tailored to your conference, monthly meeting, or special event.

Workshops

Intensive hands-on skills building training for your policy writers in operational and corporate support services.

Document Review

Confidential review, assessment, and recommendations on your organization’s policy instruments and supportive documentation.

Lewis works with

Corporations | Government & Education | Professional Associations

Lewis has worked with the following organizations:

Meta
International Committee of the Red Cross
Canada – Nova Scotia Offshore Energy Regulator
Merrick Bank
Pricewaterhouse Coopers
Royal Canadian Mounted Police
Global Affairs Canada
Employment and Social Development Canada
Canadian Radio-television and Telecommunications Commission
United Kingdom Planning Inspectorate
Government of New Brunswick
Ontario Digital Services
Human Resources Professionals Association
Saskatchewan Health Authority

Get Lewis's latest book

RULES: Powerful Policy Wording to Maximize Engagement

A guide to writing respectful policies and directives

Available in both print and electronic versions from your favourite bookstore.

Barnes & Noble NookRakuten Kobo

RULES: Powerful Policy Wording to Maximize Engagement, by Lewis Eisen, International Edition

10 Benefits

of the Perfect Policies™ Approach

Faster drafting of policies, standards, and procedures

With a few simple techniques, you can significantly reduce the time it takes to produce good draft documents.

Faster policy approval

Learn to identify obstacles to a speedy approval process. Clients have reported policies that sped through the approval process in one-quarter the usual length of time.

Requirements that are both strict and respectful

Learn how to incorporate respectful wording without sacrificing the strictness of mandatory requirements.

A cooperative workplace culture

Learn how to avoid the traditional adversarial approach to rule-making that divides groups into "us" and "them" camps.

Shorter consultation periods

Bring a ready defense to respond to the word-smithing that fills policy consultations, inevitably wasting valuable time and taking the focus away from the substantial portions of the requirements.

Statements promoting compliance

Eliminate language in policy statements which discourages—rather than encourages— compliance.

Policies that are more easily enforced

Avoid the traps that make statements unclear or ambiguous, opening the door to non-compliance and creating barriers to enforcement.

Policies that are more easily audited

Internal Audit teams are often stymied in their work because they are faced with policies that were poorly written, and therefore difficult to report on. The Perfect Policies™ approach produces policies that auditors can work with easily.

More free time for policy team leaders

Learn techniques that allow you to be more autonomous. A better-trained workforce is less demanding on team leaders.

Policies that appeal to Millennials

Baby Boomers may not realize it, but the I-am-in-charge-and-you-will-listen tone of voice found in many policies is a vestige of a time when those in charge commonly chastised or scolded their subordinates. Learn to remove traditional authoritarian language that has no appeal to Millennials.

Lewis-Eisen

About Lewis Eisen

An International Speaker and Author Combining the fields of Law and Policy Drafting.

An approach born from experience practising law, 20 years of business and IT consulting, and 12 years writing administrative policies in the federal government.

Recent Articles

Clear Writing / Policy Enforcement

What we can learn from traffic rules

Culture / Policy Enforcement

Authority Architecture: the Anchor for Good Governance

Culture / Policy Enforcement

Evaluating the Impact of Changing Your Policy Drafting Approach

Clear Writing / Concise Writing / Respectful Writing

Why Isn’t Policy Drafting a Professional Competency?

Concise Writing

Five Obstacles to IG Policy Approval

All articles in this blog are available for use under a Creative Commons Attribution 4.0 International License.