Wording Operational Policies to be
Positive and Helpful
Shift your organization's policy-writing culture from confrontational to cooperative.
A healthy organization has a cooperative policy writing culture.
As a leader, you can’t demonstrate that you value teamwork and respect when the corporate policies convey that the real objective is obedience.

Lewis Eisen in Action
Rules can be strict, yet worded respectfully. Watch Lewis deliver a talk on the downside of badly-worded policy statements and why we need to avoid them.
International Speaker and Author
Combining the fields of Law and Policy Drafting
Professional, high-quality programming live either in personal or virtual. Espeakers® Certified Virtual Presenter.
Sessions may be eligible for continuing education credit from these organizations





Speaking
Engaging keynote speeches and breakout sessions tailored to your conference, monthly meeting, or special event.
Workshops
Intensive hands-on skills building training for your policy writers in operational and corporate support services.
Document Review
Confidential review, assessment, and recommendations on your organization’s policy instruments and supportive documentation.
Lewis works with
Corporations | Government & Education | Professional Associations

Arma

Discount Tire

FWD50

Freedoc

Nagara

The Professional Education Group

MER

AIIM International

Infogov
Lewis has worked with the following organizations:
Meta
International Committee of the Red Cross
Merrick Bank
Pricewaterhouse Coopers
Royal Canadian Mounted Police
Global Affairs Canada
Employment and Social Development Canada
Canadian Radio-television and Telecommunications Commission
United Kingdom Planning Inspectorate
Government of New Brunswick
Ontario Digital Services
Human Resources Professionals Association
Saskatchewan Health Authority
Get Lewis' Book
How to Write Rules That People Want to Follow
A guide to writing respectful policies and directives
Often organizations claim to hold "respect for others" as a core value, but when you look at their policy documents, the story is different. Whether they call them "policies," "standards," or simply "rules," too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace.
Available in both print and electronic versions from your favourite bookstore.

10 Benefits
of the Perfect Policies™ Approach

About Lewis Eisen
An International Speaker and Author Combining the fields of Law and Policy Drafting.
An approach born from experience practising law, 20 years of business and IT consulting, and 12 years writing administrative policies in the federal government.
Recent Articles
All articles in this blog are available for use under a Creative Commons Attribution 4.0 International License.